Service Policies

Last Updated: March 20th, 2024

Refund Policy

At Idea Tavern, we strive to provide exceptional service and deliverables that meet your business needs and exceed your expectations. We understand the importance of clarity when it comes to financial transactions, and we've outlined our refund policy to ensure a transparent relationship with our clients.

Refund Eligibility:

  1. Refunds are primarily considered if a project is cancelled before any substantial work has been undertaken, typically within the initial consultation phase.
  2. Once a project enters the design or development phase, as outlined in the individual project's milestones within the proposal and General Services Agreement, it becomes ineligible for a refund due to the investment of time and resources.
  3. In the event of a dispute or dissatisfaction with the final deliverable, we encourage clients to engage in our mediation and dispute resolution process as detailed in our General Services Agreement.

Process: To request a refund or initiate a dispute resolution, please contact us directly at [email protected]. We are committed to fair and responsive customer service and will assess each request on a case-by-case basis.

Delivery Policy

At Idea Tavern, we specialize in delivering high-quality digital services and products tailored to your needs. This policy outlines our standard practices for delivering these services to our valued clients.

Digital Delivery: All final deliverables will be provided as digital files. Delivery methods may include email, download links, or access to a secure client portal, depending on the nature of the project and client preference.

Project Timelines: The typical timeline for project completion and delivery ranges from 30-60 days. This can vary based on the project's complexity and specific requirements outlined in the individual contract. We commit to clear communication throughout the project to keep you informed of progress and any adjustments to the timeline.

Global Service: We proudly serve clients around the globe. Delivery timelines are adjusted to accommodate different time zones and any specific client requirements, ensuring timely and efficient service regardless of your location.

Return Policy

Due to the nature of digital goods and services, traditional returns are not applicable. However, we are committed to ensuring your satisfaction with our deliverables and offer the following assurances:

Revisions and Adjustments: We provide a clear outline of revisions and adjustments within each project's scope, as detailed in your contract. This typically includes a set number of revisions or a specified scope of work to ensure the final deliverable meets your expectations.

Post-Delivery Support: For services such as website maintenance or ongoing consultation, we offer continued support as outlined in your service agreement. This support is designed to provide peace of mind and ensure the longevity and effectiveness of your digital assets.

Cancellation Policy

We understand that plans can change, and we've outlined our cancellation policy to accommodate such situations as fairly as possible.

Project-Based Services:

  • Projects may be cancelled by either party under the conditions outlined in the individual project contract. Typically, this includes a notice period (e.g., within 14 days of the project start date).
  • The initial deposit may be non-refundable if work has already commenced, to cover the investment of resources and time.

Ongoing Contracts and Subscriptions:

  • Ongoing contracts and subscriptions can be cancelled with a 30-day notice period, ensuring a smooth transition and closure of any ongoing work.
  • Annual hosting plans are subject to specific renewal and cancellation terms, detailed in the service agreement.

For specific terms related to your project or subscription, please refer to your individual contract or contact us directly at [email protected].